Shipping

How will you ship my order?

I ship all my packages using Australia Post. Shipping is available Australia wide and Internationally.

Pricing is in Australian dollars and the currency conversion for international orders is calculated once you proceed to PayPal. You can review the conversion before you have to confirm the order.

Please note that all physical orders are shipped with tracking. If you would like to purchase extra insurance  or sign on delivery please contact me so this can be arranged.

I try and keep the postage costs as low as possible by utilising Australia Post priority letter rates and only charging postage costs set by Australia Post. FREE Postage on Australian Domestic orders over $150AU

For all items the postage is determined by the weight of each product.

Simply add products to your cart and the system will calculate a postage cost before you need to process payment.

International  Addresses

Yes I ship internationally, just add products to your cart and select your country. The cart will calculate the postage to your country.

All orders over $250AU are shipped FREE.

I received a shipping confirmation, but did not receive my order. What happens now?
If a package is suspected to be lost, contact me and I can put in a ticket with Australia Post. Many times a package is found at a sorting centre and can be sent along it's way. Sometimes, however, packages do get lost. In the event that a package is confirmed as lost by Australia Post, I will help you process the insurance claim if you have purchased insurance to get a merchandise refund from Australia Post. You must purchase insurance as an extra to the shipping fee. Packages do not come with insurance, only tracking and so lost packages will not be refunded unless you have purchased insurance.
Do you offer Free Shipping?

Yes I do! All orders shipped within Australia with a value over $150.00AU qualify for FREE Shipping!

For our International customers, orders with a value over $250.00AU qualify for FREE shipping

Secure Ordering & Payment Options
Payment is accepted by Credit Card (VISA or MasterCard) and PayPal. AfterPay and Zip/Pay is also accepted.
Returns & Refunds

I am happy to exchange or refund if you are not happy with your purchase. Purchaser must pay for return postage.
However if an item is faulty, the return postage will be refunded.
Please contact me to discuss before any items are returned. See Return Policy below.

Store Policies

What is your Return Policy?

Products can be returned up to 30 days after purchase if they are in the same cut and condition that they were sold. If your order has already been shipped, you are responsible for any shipping charges to return the fabric to me. Purchases of fabric made up to 24 hours prior to the start date of a promotion can have the promotion applied to that purchase price upon customer request. All merchandise must be returned with original box and packaging. If your merchandise was defective or otherwise failed to work as advertised, I’ll cover the expense of shipping. In most other instances, shipping costs are the responsibility of the purchaser. If your merchandise was damaged after the time of its purchase, I may not be able to accept a return, depending on the nature and extent of the damage.     For more information, please contact me.

 

What is your Privacy Policy?
All personal information used on my site will be collected from you voluntarily. It will be used to process your orders, and will not be sold to anyone, ever. I will use your information to respond to you about issues that may arise with your order, or to respond if you have contacted me. I will not share your information with any third party outside of my organization, other than as necessary to fulfill your request, e.g. to ship an order If you feel I  am not respecting your privacy, please contact me, and I'll do everything I can to correct the issue.  
What is your Cancellation Policy?
 Orders may be cancelled. If the order has already been shipped you are responsible for any shipping charges. For more information, please contact me.